I'll give you my two-cents about how to get a project like this started, and am more than happy to hear feedback on what you've done for usability testing!
I worked with Usabilla and Wufoo to complete the usability testing.
- Usabilla provides a really good template for asking questions,tracking users responses, and response time.
- Wufoo provides a way to track your users information
- Email addresses and contact information from a list of prospective, previous and current customers for the product you're testing
- PDF's or any image type (even screen shots!) are useful tools to do comparison, or to test users
What tools are you using? What processes do you follow?
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